Cancellation policy
Changing or cancelling a request
Tell dispatch about a change or cancellation as early as possible so the trip can be reviewed and a vehicle reassigned if needed. We do not charge a website cancellation fee in the current booking flow. Driver or operator terms may apply to late cancellations or no-shows. Email book@northernsilvertaxisydney.com.au with your booking reference if you have one.
When a request cannot be fulfilled
Dispatch may decline or cancel a request if a driver or vehicle is unavailable, details are incomplete, the requested service cannot be provided, or there are safety or operational concerns. A receipt alone does not confirm that a ride has been accepted.