Airport Taxi
A journey planned around your access needs.
The right travel details help dispatch understand the vehicle and assistance you need. Request wheelchair-accessible transport for airport trips, appointments and everyday journeys across Sydney.
Your trip, considered
Tell us what will make the trip work
- Passengers travelling with a wheelchair or mobility equipment.
- Airport journeys with both access and luggage requirements.
- Trips to appointments with a specific entrance or collection point.
- Passengers travelling with a companion or support person.
Discuss the details before travel
A vehicle request alone cannot cover every individual requirement. Use the notes to describe what matters for your trip and call when you need to explain more. Dispatch will confirm whether suitable arrangements can be made; submitting does not guarantee an accessible vehicle.
Before you send the request
- Describe the mobility equipment and relevant dimensions in the notes.
- Include companions, luggage and any assistance requirements.
- Give useful entrance information and call if access details need a conversation.
Three steps to a request
Bring your journey together.
- 01
Open the booking form and enter your pickup and destinations.
- 02
Choose the time, passenger and luggage counts, vehicle requirements and contact details.
- 03
Review your trip details and payment option, then submit for dispatch confirmation.
Fares & payment
Check the trip details before you send.
Check your addresses, vehicle, passengers, extras and pickup time before sending the request. The booking summary shows an Estimated ride fare when route and fare data are available; dispatch confirms the final fare and booking details.
The current form offers Pay to driver, Card (pay to driver), and Cabcharge/TTSS. Card is settled with the driver's terminal. The website does not currently take online card payments or add a website payment surcharge to these options.
Helpful answers
Before you travel.
How do I request an accessible taxi?
Select the wheelchair-accessible option in the booking form, complete your trip details and add relevant equipment or assistance information. Dispatch reviews the request.
Can a companion travel with me?
Include all travelling companions in the passenger count. Dispatch considers the group, equipment and luggage when confirming the arrangements.
Can I request an airport journey?
Yes. Include your terminal and flight details as well as your access requirements. Allow time to discuss any specific pickup needs with dispatch.
Ready when you are
Let’s start with what you need.
Your addresses, your timing, your travel details. Bring them together in one booking request.