Privacy policy
Who we are
Airport Taxi receives taxi booking requests for Sydney airport and local journeys. We use trip and contact information to review requests, arrange transport, and provide support. Email book@northernsilvertaxisydney.com.au with your booking reference if you have one.
Information we collect
For a booking, we collect the passenger's name, phone number, email address, pickup and destination, requested time, stops, flight details where relevant, passenger and luggage counts, vehicle and seat requests, payment choice, and notes. We also record booking status, fare calculation and dispatch updates. Contact messages contain the details you choose to send. Technical records may include device, browser, IP address and necessary security data.
How we use and share information
We use this information to validate, price, review, dispatch, manage and support the journey; to contact passengers; to keep business and safety records; and to respond to requests or complaints. We may share necessary details with dispatch staff, the assigned driver or operator, hosting and communications providers, map and route providers, professional advisers, or authorities when required. Google Maps may process place, location and route information when its features are used.
Analytics and measurement
Optional first-party website analytics begins only after consent. It records fixed activity categories and a random session identifier, never booking form values, names, contact details, addresses or payment details. The session ends after inactivity and is removed when consent is revoked. External advertising tracking is disabled until new tracking details are configured. Cookie settings in the footer let you manage optional choices.
Browser storage and security
Necessary browser storage keeps an unfinished booking, a pending request, an error or a recent receipt available after a refresh. Firebase provides hosting, database, functions and admin authentication once this website is connected to its own project. We use reasonable safeguards and restrict access to booking records. We keep records for business, tax, dispute, safety and legal needs; consented event-level analytics is kept for up to 90 days.
Access, correction and complaints
You can request access to or correction of personal information, or raise a privacy concern, using the Contact page. Include your name and booking reference where possible. We will review the request and explain any information that must be retained for legal or operational reasons. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner. Email book@northernsilvertaxisydney.com.au with your booking reference if you have one.